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freeWorkshoponline

M5 Advanced Letter of Complaint

Date: 30.09.2024 at 9: 00 - 17:00

The complaint letter is a flexible tool that is often used in anti-discrimination counseling. This module builds on the advd module “Extrajudicial Interventions I” and offers an in-depth look at the skills that will help you write effective complaint letters.
During the workshop we will also analyze our own letters of complaint, give each other feedback and work on them. For this we ask you to bring a letter of complaint from your own practice, if possible as a PDF file. Please anonymize or cross out all names in the letter of complaint. If you do not want to bring any letters of complaint from your own practice, you can also use the fictitious consultation case in the appendix to write a letter of complaint that you can bring with you.

Details

Category:
free, workshop, online
Contact person
Dounia Mahfoufi
dounia.mahfoufi@antidiscrimination.org
target audience
Community-based counselors, in-depth AD counselors with a focus on racism, anti-racism counselors

Venue

Online

Organiser

advd-CbB

Upcoming Events

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29.01.2026

Q&A: Evaluation module of the digital file

In this Q&A we give you the opportunity to ask us your questions about evaluations with the digital file. Which evaluations are created as standard? How do I work with the templates? How can I filter by data? Which categories of data can I evaluate? How do I get the statistics I need? How do I create visualizations of my evaluation? As well as other questions that concern you

10.02.2026

Q&A: Questions and answers about using advd case documentation

During this exchange, we would like to give you a general overview of the new case documentation. The event is primarily intended to answer your questions about the practical use of the new category system. These include: Questions about the new categories and the recommendations in the manual Questions about how specific consultation situations or case constellations can be documented And of course all other questions about the new case documentation

25.02.2026

Q&A: Evaluation module of the digital file

In this Q&A we give you the opportunity to ask us your questions about evaluations with the digital file. Which evaluations are created as standard? How do I work with the templates? How can I filter by data? Which categories of data can I evaluate? How do I get the statistics I need? How do I create visualizations of my evaluation? As well as other questions that concern you

24.03.2026

Basic training on digital files

In this training, we would like to introduce the basic functions of the new digital file. How do I create contacts? How do I create cases? How do I keep track of my cases? How do I document the consultation process? How does co-consultation work? How do I (co-)manage case documents? How can I evaluate them?